Refund policy

Damaged or Missing Items (Video Proof Required)

• Please record a clear, continuous video while unboxing your parcel (from opening the courier flyer/box to inspecting the item).

• In case you receive a damaged, broken, or defective product, this video proof is mandatory to claim a return or refund.

• Claims without a proper unboxing video will not be accepted, as it serves as proof that the item arrived damaged and was not damaged after delivery.

• If your item arrives damaged, please contact us within 24 to 48 hours of delivery with your order details and the unboxing video.

Returns & Exchanges

• Items can only be returned or exchanged if they arrive damaged, defective, or incorrect.

• Items must be unused and in their original packaging.